The person who purchased QuickBooks Desktop Enterprise was sent an email containing your license and product numbers. If you can't access this information, try these steps:
If you have an QuickBooks Desktop Enterprise CD, look for the sticker on the CD folder. If you can't locate it, but have QuickBooks Desktop Enterprise installed on another computer, you can find your License Number and Product Number as follows:
Open QuickBooks Desktop Enterprise on another computer.
Press the F2 key or Ctrl + 1 to open the Product Information screen.
Write down the License and Product numbers. Click OK.
If you're still unable to obtain your License Number and Product Number, you can request new numbers online:
To use QuickBooks Desktop Enterprise, you must have Microsoft Internet Explorer 7.0 or later installed on your computer. If you do not have any version of Microsoft Internet Explorer on your system, you can download the latest version from www.microsoft.com.
Yes. You can install multiple versions of QuickBooks Desktop Enterprise (for example, this year's version of QuickBooks Desktop Enterprise as well as last year's version) on the same computer. However, all users of a particular company file must be using the same version of QuickBooks Desktop Enterprise.
QuickBooks supports case-sensitive passwords. If you believe you are entering the correct password, but are still getting the message "The password you typed is incorrect," your password might include mixed case characters.
Try the following:
Try to log in by entering the login name of Admin and then click OK without typing a password.
Enter your password with Caps Lock or Num Lock turned on or off.
Type the password in a text editor to confirm that your keyboard is functioning properly.
Enter password variations, using mixed upper- and lower- case characters.
Enter the password with a space before or after the actual password.
If you are still unable to access your file, click the "I forgot my password" link on the login screen and follow the prompts.
Note: Be sure to write down and save your administrator password in a secure place. Passwords not only protect your company data, but are also required to access your company file if you upgrade your version of QuickBooks Desktop Enterprise.
QuickBooks Desktop Enterprise allows multiple users to access the company file at the same time. As your company grows, you can purchase additional licenses, in increments of five, instead of buying additional copies of QuickBooks Desktop Enterprise.
To add additional licenses to your existing QuickBooks Desktop Enterprise license, go to the Help menu, click Manage My License, click Buy Additional User Licenses, then follow the onscreen instructions.